At Aurora Instruments, it is a top priority that our users receive strong dependable customer support. That’s why we have assembled a team of application chemists and engineers to quickly and accurately assist you with method development, thus maximizing instrument performance and minimizing instrument down times.

Phone Technical Support: (604) 215-8700 or 1-800-883-2918 (North America only)

Our engineers are experts in troubleshooting problems and ready to assist you at any time. Please have the following information ready when you call technical support.

• Instrument model information
• Serial Number
• Complete details of the problem (including any error messages)
  
  
  Online Technical Support